Terms & Conditions of Service

Terms & Conditions

Revised: July 12, 2023

By signing this contract with KeWI LLC DBA Bluegrass Company, you are entering into a legally binding agreement for services. Please note that this document serves as an estimate. Additional charges may apply if unforeseen circumstances arise, including, but not limited to, inaccurate square footage measurements, the need for additional materials, or the discovery of pre-existing damage.

Contract Cancellation & Payments

If you breach this contract, all deposits made to Bluegrass Company will be forfeited as damages.

A $50.00 cancellation fee will be charged if you do not provide notice at least 48 hours prior to your scheduled service.

Payment is due upon completion of services. If a deposit is required, please do not select any “pay later” options, as this will cause delays. A late fee of $25 will be assessed every 30 days from the invoice due date. After 90 days, the outstanding invoice will be sent to a collection agency. You will be responsible for any legal fees incurred if litigation becomes necessary.

Service Agreement & Property Access

We adhere to all Kentucky State Service Terms and Conditions.

By signing, you authorize Bluegrass Company personnel to enter your property to perform the services outlined in this estimate. While we strive to provide accurate timeframes, please understand that there is no guaranteed completion time, and multiple visits may be required. The time provided is an arrival window only, and we will contact you when we are en route.

Bluegrass Company also has permission to visit the property, with prior notice, to assess service needs before the scheduled date and to inspect completed work after services have been rendered.

For safety, no child under the age of 18 may be present in the work area unless accompanied by an adult.

You authorize us to use your water and electrical utilities for service performance.

You grant Bluegrass Company permission to use any photos, descriptions, reviews, quotes, texts, or videos of your property for marketing purposes.

Preparing for Your Service

To prevent delays, please ensure the following are completed before our arrival on the service date:

1. Remove all valuables and/or breakables from work areas, such as end tables.
2. Clear the driveway spot nearest to your access door.
3. If having carpet cleaned, please pre-vacuum high-traffic areas.

Insurance & Communication

Please refer to the attached documents for our insurance information.

By inquiring about or doing business with Bluegrass Company, you consent to receive notifications and messages (via email or text) regarding our promotions and services.

We genuinely appreciate your agreement to these terms and conditions, which are in place to ensure everyone’s safety and satisfaction. If you have any questions, please don’t hesitate to reach out by telephone or email. Our goal is to provide you with the highest quality of service, and we look forward to working with you!