Bluegrass Company is A #1 +++ in our opinion and neither my husband nor I are relatives, or personal friends. This is the second time that we have had them - this time, because we reupholstered furniture and wanted it protected the right way! In addition to protecting the new upholstery, Kevin shared with us the specifics of how to handle any spills that may occur, AND they are now doing the same excellent job on hardwood floors. Kevin told us which products we should NOT use on our wood floors along with the 'why', and agreed that our floors are not in need (yet) of any attention beyond the usual. Sorry to be so wordy but I never get anything out of 'one word' ratings- I always want the reasoning behind the rating- and now you have it!